tata bat Privacy Policy

1 Introduction and Scope

tata bat is an online gaming and betting platform operated for users in Bangladesh. This Privacy Policy ("Policy") applies to all services provided through the tata bat website and mobile application.

By using our website, registering an account, or using any of our services, you are considered to have accepted the terms set out in this Policy. Our Terms and Conditions also contain provisions consistent with this Policy, and both should be read together.

This Policy has been prepared in accordance with the applicable laws of Bangladesh. If you do not agree with the terms of this Policy for any reason, you are requested not to use our platform.

2 Information We Collect

The following types of information may be collected on the tata bat platform to manage accounts, provide services, and meet legal obligations:

2.1 Identity Information

• Full name (as per national ID card or passport)
• Date of birth (for age verification)
• National ID card number or passport number
• Address (for billing and contact purposes)

2.2 Contact Information

• Mobile number (for OTP verification and security)
• Email address
• Preferred language of communication

2.3 Financial Information

• bKash, Nagad, or Rocket account number (for deposits and withdrawals)
• Transaction history and amounts
• Deposit and withdrawal records

2.4 Account and Activity Information

• Username and password (stored in encrypted form)
• Gaming history, bet records, and win/loss data
• Bonus claim and usage records
• VIP level and points information

2.5 Technical Information

• IP address and device type
• Browser version and operating system
• Login time and session data
• Information collected through cookies and tracking technologies

3 How We Collect Information

We collect information in several ways. Each method follows a transparency principle, and only the necessary information is collected:

• Directly provided: Information you give us directly when filling in a registration form, going through an identity verification process, or contacting support.
• Automatic collection: Technical information collected automatically when you use our website or app.
• Payment processors: Relevant financial information received when a transaction is completed through bKash, Nagad, or Rocket.
• Identity verification services: Through the verification process to confirm age and identity.
• Cookies and similar technologies: To understand browsing behaviour and preferences.

4 How We Use Your Information

tata bat uses your information only for specific, clear, and legitimate purposes. Your information may be used for the following reasons:

• Account management: Registration, login, identity verification, and account security.
• Service delivery: Providing gaming features, betting functionality, bonuses, and promotions.
• Financial transactions: Processing deposits, withdrawals, bonus payments, and maintaining transaction records.
• Customer support: Resolving your issues via live chat or email.
• Security and fraud prevention: Detecting unusual account activity and blocking fraudulent transactions.
• Responsible gaming: Monitoring your gaming behaviour and providing support where needed. You can learn more about our Responsible Gaming Policy.
• Legal obligations: Storing data and preparing reports as required by applicable law.
• Service improvement: Analysing user experience to improve the platform.

Your information will never be used beyond these purposes or without your consent.

5 Data Storage and Security

tata bat treats the security of your personal information as a top priority. We use industry-standard technologies and processes to keep data secure.

5.1 Technical Safeguards

• All data is transmitted via SSL/TLS encryption.
• Sensitive information stored on servers is kept in encrypted form.
• Regular security audits and vulnerability assessments are conducted.
• Firewalls and intrusion prevention systems are kept active.

5.2 Access Controls

• Only authorised personnel are given access to the data they need.
• All internal access is logged and monitored.
• Staff are bound by confidentiality agreements.

6 Sharing Information with Third Parties

tata bat does not sell or rent your personal information. However, relevant information may be shared with third parties in the following limited circumstances:

• Payment processors: Financial information required to complete transactions through bKash, Nagad, and Rocket is shared. These service providers have their own privacy policies.
• Identity verification services: Trusted third parties may be engaged to confirm age and identity.
• Game software providers: Pragmatic Play, Evolution, JILI, and other game studios may process gameplay data.
• Legal authorities: Where disclosure is required by a legal directive or court order under the laws of Bangladesh.
• Technical service providers: Service providers who assist in operating the platform, who are bound by data confidentiality agreements.

All third-party service providers are required to follow our privacy standards and may use your information only for the specified purpose.

7 Cookies and Tracking Technologies

The tata bat website uses cookies and similar technologies. These help improve your browsing experience and ensure the platform functions correctly.

7.1 Types of Cookies

• Essential cookies: Maintaining login sessions and ensuring core functionality — the website cannot work properly without these.
• Functional cookies: Remembering language preferences and previous session information.
• Analytics cookies: Analysing user behaviour to improve services.
• Security cookies: Detecting and preventing fraudulent activity.

7.2 Cookie Controls

You can control or delete cookies through your browser settings. However, disabling essential cookies means some platform features will not be available to you.

8 Your Rights and Choices

You have a number of important rights regarding your personal information:

• Right to access: You can request to know what information we hold about you.
• Right to correction: If your account contains incorrect or outdated information, you can request that it be corrected.
• Right to deletion: In certain circumstances (where there is no legal obligation to retain it), you can request that your information be deleted.
• Right to object: You have the option to object to marketing communications or certain types of processing.
• Data portability: You can request your personal information in a structured format.
• Withdrawal of consent: Where information is processed on the basis of consent, you may withdraw that consent at any time.

To exercise these rights, contact our support team. We provide assistance in Bengali and English via 24/7 live chat and email.

9 Data Retention and Deletion

tata bat retains your information only for as long as it is needed. The retention period depends on the type of information and its purpose:

• Account information: For as long as the account is active, and after closure for as long as required by applicable law.
• Financial transaction records: For the period required to meet legal obligations and financial regulatory requirements.
• Technical logs: For a limited period for security and troubleshooting purposes.
• Communication records: For a limited period to verify customer support quality and for training purposes.

Information that is no longer needed after account closure is securely deleted in due course or converted into anonymised form.

10 Protection of Minors

tata bat's services are for persons aged 21 or over only. We do not knowingly collect any personal information from anyone under the age of 21.

Age is verified during the registration process. If a user opens an account by providing a false age, the account will be closed as soon as this is discovered and the related information will be deleted.

Further guidance on the protection of minors can be found in our Responsible Gaming Policy.

11 Changes to This Policy

tata bat may amend or update this Privacy Policy from time to time. If changes are made, you will be notified in the following ways:

• The update date will be published on the website.
• For important changes, notification will be sent to the registered email or through the platform.
• A reasonable amount of time will be given before significant changes take effect.

If you continue to use the platform after a policy change, you will be considered to have agreed to the revised policy. Therefore, it is advised to review this page regularly.

12 Contact

If you have any questions, concerns, or requests to exercise your rights regarding this privacy policy, please contact us. tata bat provides support 24 hours a day, 7 days a week — in both Bengali and English.

To learn more about us and the company's activities, visit the About Us page. If you have general questions, the FAQ section may also be helpful.